SUBJECT: PROCEDURE FOR FILING OF AND RESPONDING TO
INQUIRIES AND/OR CONCERNS
The purpose of this policy is for the fair and impartial investigation and resolution of all inquiries and/or concerns received by the Township of Rideau Lakes Staff and/or Members of Council.
This policy statement provides an overview of the procedures which will be followed:
1. When an inquiry and/or concern is being filed.
2. Distribution and/or handling of an inquiry and/or concern.
3. Response time frame to an inquiry and/or concern.
FILING OF A COMPLAINT
An inquiry and/or concern must be in writing, dated and signed by the complainant, and delivered to one of the following:
1. Chief Administrative Officer
3. Department Head
4. Member of Council.
The written inquiry and/or concern must include the following:
1. Location of incident or concern.
2. Date incident or concern occurred.
3. Name of property owner, where applicable.
4. Details on incident or concern.
DISTRIBUTION OF COMPLAINT FORM
When a written inquiry and/or concern is provided to a Member of Council, the Member of Council will immediately pass the written inquiry and/or concern to the Chief Administrative Officer and/or the Clerk. The inquiry and/or concern will be reviewed and a copy will be given immediately to the appropriate Department Head.
When a written inquiry and/or concern is provided directly to a Department Head, the Department Head will respond to the issue, and will only provide a copy of the inquiry and/or concern to the Chief Administrative Officer and Clerk in unusual circumstances.
All written inquiries and/or concerns will be met with expediency.
A response will be provided when the inquiry and/or concern has been addressed.
When an inquiry and/or concern requires the attention of a particular committee, the Department Head will ensure that the Committee is so informed.
This Policy was approved by Resolution of Council dated March 6, 2000.
Township of Rideau Lakes, 1439 County Road 8, Delta, ON, K0E 1G0
For general inquiries, administration, planning, public works, parks & rec, and fire department: Tel: 613-928-2251 or 1-800-928-2250 - Fax: 613-928-3097
For the tax office: Tel: 613-928-2896 or 1-866-677-4577