Who will get a Voter Instruction Letter (VIL) with a PIN to vote in the
A. All qualified electors on the official Municipal Voter's List provided
by the municipality.
What if my name is not on the Voter's List?
A. Eligible electors who are not on the official Voter's List will have to go
to a location designated by the Election Official and complete the required
form to have their name added to the Elector List. Once this is completed you
will be given a VIL by the Election Official.
When should I expect to receive my PIN in the mail?
A. Individual PINs will be mailed to eligible electors so that they are
received approximately three (3) to five (5) days prior to the first voting
What if I don’t get a PIN in the mail by Election Day?
A. If you are an eligible elector and on the official Voter'sr List, but you
did not get a PIN in the mail by the start of the election period, you can
request a replacement PIN. If the Election Official’s records indicate you
were sent a PIN in the mail then the original PIN will be disabled and cannot
be used to cast a vote in the election. A replacement PIN will be issued to
you if the original PIN has not been voted and you provide appropriate
Why would I not get a PIN in the mail?
A. If you didn’t get a PIN in the mail one of two things may have happened.
First, your name was not on the official Voter's List. PINs are only mailed to
electors whose names appear on the official Voter's List as supplied by the
municipality. Secondly, a PIN may have been mailed to you and it has been
delayed for some reason in the mail system.
Can anyone tell how I voted if they know my PIN?
A: No. The system does not track how a particular PIN has voted, only that the
PIN has been used to cast a vote.
Once I have my PIN, do I have to register in advance if I want to use either
the telephone or the Internet to cast my vote?
A. No, there is no registration required. During the election period, using
your PIN, you can use either the telephone or the Internet to cast your vote
or vote using a paper ballot if this is offered by the municipality.
What if I lose or misplace my PIN?
A. If an elector loses or misplaces their PIN they should contact the Voter
HelpLine. The Election Official can decide to replace the missing PIN if
it has not already been voted. They will determine if a voter has to travel to
a location, sign a form, and then replace the missing PIN, or they can decide
to allow the Voter HelpLine agent to authenticate the caller and issue
a replacement PIN over the phone. In both cases, the original lost or missing
PIN will be disabled and it will not be able to be voted in the election.
How do I access the voting system?
instructions will be included in the Voter Instruction letter mailed to each
eligible elector on the official Voter's List. Included in this information
are instructions on how to access the voting system. Voters can cast their
ballot using the telephone or cell phone by calling a toll free number. Voters
using personal computers will use the Internet to visit a website that will
allow them entry into the voting system where they can cast their vote.
Once I enter my PIN and start my voting process do I have to complete all the
races on the ballot in one session? For example, what if I am interrupted and
have to hang up the phone for some reason or, if I am voting using the
Internet and have to leave my session?
A. No, you do not have to vote all the races on your ballot at one time
uninterrupted. You can disconnect from the Internet or the telephone and
re-connect later, re-enter your PIN, and complete your voting activity at that
time. In fact, if you find it more convenient, you can switch from one method
to the other and complete your voting using the other method. For example, you
can start your voting on the Internet and at some point close your Internet
session, and then later re-start the voting process and re-enter your PIN
using your phone or cell phone and complete your ballot.
What happens if I access the voting system and am presented with incorrect
candidates for my district or ward?
A. The list of candidates presented to you as a voter is determined by your
place of residence as defined on the Voter's List. If you have moved and your
new address was not updated on the Voter's List, (and your Voter Instruction
letter and PIN were forwarded to your new address), then you will see the list
of candidates associated with your old place of residence. You should call the
Voter HelpLine and the Election Official will authenticate you and, if
satisfied, can then electronically “re-categorize” the PIN. The correct list
of candidates will be presented to you once you re-connect to the voting
What do I do if I am not sure if I completed a race or the ballot?
A. During the voting period you can connect to the voting system and enter
your PIN. If you have yet to complete all ballots assigned to you, the system
will begin where you left off - at the next race you are eligible to complete.
When you have completed voting all ballots assigned to you, entering your PIN
online in the voting system during the voting period will display a message
containing your vote status. This message will advise if you have completed
voting. You can also contact the Voter HelpLine to get more
If I am using the telephone to vote, how will I know which number to press to
vote for the candidate of my choice or what if I make a mistake and select a
different candidate than the one I want to vote for?
A. The Voter Instruction letter mailed to you has the list of candidates
included on it for your reference purpose. In addition, eeach time the
system presents you with a race to vote for, it lists the eligible candidates
running for that position and instructs you to select the corresponding number
for that candidate. You may also clear you ballot selections and start
Once a vote has been confirmed, can it be changed?
A. No. Once a vote has been confirmed it cannot be changed. This process is
the same as dropping the ballot into the ballot box in a traditional paper
based election ensuring complete voter anonymity and secrecy of ballot. The
system does not know how the ballot was voted; only that the PIN was used in
the election to cast a vote and thus it cannot be removed from the vote count.
How do I vote if I am away from home, out of town, out of the province, or out
of the country?
A. You can vote during the election voting period using the Internet from
anywhere in the world. You can also use telephone service and connect to the
voting system toll free from anywhere in North America simply by dialing the
toll free number contained in your Voter Instruction letter.
What if I have a rotary phone at home, no cell phone and don’t have a computer
with Internet service. How can I vote?
A. You do not have to vote from home. You can vote from any location using any
phone with touch tone service or from any computer. You can also vote in
person at the Voter Help Centres where the municipality is offering PC’s and phones. The location of the
Voter Help Centres can be found in the Voter
Instruction letters sent to eligible electors.
If someone calls me and asks for my PIN, what should I do?
A. You should treat your voting PIN with the same level of secrecy and
confidentially you reserve for your bank card and PIN. Do not give your PIN to
anyone who may call or approach you for the number.
What do I do if the phone line is busy when I call and try to vote?
A. If the phone lines are busy, simply hang up and call back a short time
later. The voting system is capable of handling a significant volume of calls
simultaneously but there is always the possibility that many voters are
attempting to call in the same timeframe. Voters will be able to connect to
the system over the course of a number of days during the voting period.
Could someone steal my PIN and vote it?
A. Stealing and opening another person’s mail is illegal. It is also illegal
to represent yourself as another person and steal their right to vote in an
election. Both these acts are illegal and have penalties defined by law.
If you know someone has
voted your PIN illegally you should report it to the Election Official. You
can obtain a replacement PIN to cast your vote by presenting yourself to the
Election Official and swearing an affidavit that the PIN assigned to you was
not voted by you but by someone else.
If I am a voter with a disability; deafness, blindness,
or a mobility disability, can someone help me with the voting process?
A. Electronic voting allows increased rights of privacy to voters with
physical challenges that make traditional voting at polling stations more
difficult. Blind voters can make use of the telephone and deaf voters can use
the Internet to vote with little or no assistance required from others. If you
need assistance to cast your vote, please call the Voter Helpline.
Would it be possible for me to be sent more than one PIN?
A. If you
received more than one PIN it is because your name appeared on the Voter's
List more than once. This rare situation might occur if you changed your place
of residence and have been enumerated in both locations or you own property
and are the registered resident at both locations. You are only permitted to
vote once in a municipality and you should only cast a vote using the PIN
associated with your primary place of residence. Notify the Election Official
of the additional PIN and they will disable this PIN rendering it unusable for